Privacy Policy
Enchant Entertainment (hereinafter referred to as the "Company") establishes and discloses this Privacy Policy in accordance with Article 30 of the Personal Information Protection Act of the Republic of Korea, in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly.
This Privacy Policy applies to the creator management, advertising, marketing, digital content production, and e-sports planning services (hereinafter referred to as the "Services") provided by the Company.
Article 1 (Purposes of Processing Personal Information)
The Company processes personal information for the following purposes. Personal information being processed will not be used for any purposes other than those listed below; if the purpose of use changes, the Company will take necessary measures, such as obtaining separate consent under Article 18 of the Personal Information Protection Act.
1. Creator Management Services
- Conclusion and management of creator contracts
- Settlement and payment of revenue
- Support for content production and collaboration
- Channel growth analysis and consulting
2. Advertising and Marketing Services
- Conclusion and management of advertiser contracts
- Planning and execution of advertising campaigns
- Analysis and reporting of marketing performance
- Development of new services and provision of personalized services
3. Website Operation and Customer Service
- Handling of service inquiries and consultations
- Responses to collaboration proposals and business inquiries
- Delivery of notices and provision of service-related information
Article 2 (Personal Information Items Processed)
The Company processes the following items of personal information.
| Category | Items Collected | Method of Collection |
|---|---|---|
| Creator |
(Required) Name, contact (mobile phone number), email, channel information (URL, subscriber count), bank name, account number, account holder name (Optional) Date of birth, address, SNS account information |
Contract preparation, email, telephone consultation |
| General Inquirer |
(Required) Email, inquiry content (Optional) Name, contact |
|
| Automatically Collected | IP address, cookies, visit date and time, service usage records, device information (OS, browser type) | Automatically generated and collected upon use of the Services |
Article 3 (Period of Processing and Retention of Personal Information)
The Company processes and retains personal information within the retention and use period stipulated by law or within the retention and use period agreed upon when collecting personal information from the data subject.
1. Contract-related Information
- Retention period: 5 years after termination of contract
- Legal basis: Commercial Act; Act on the Consumer Protection in Electronic Commerce, etc.
2. Transaction-related Information including Tax Invoice Issuance
- Retention period: 5 years
- Legal basis: Framework Act on National Taxes; Corporate Tax Act
3. Website Inquiry-related Information
- Retention period: 3 years
- Legal basis: Records concerning consumer complaints or dispute handling
4. Website Visit Records
- Retention period: 3 months
- Legal basis: Protection of Communications Secrets Act
Article 4 (Provision of Personal Information to Third Parties)
The Company processes the personal information of data subjects only within the scope specified in Article 1, and provides personal information to third parties only with the consent of the data subject or in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as special provisions of law.
| Recipient | Purpose of Provision | Items Provided | Retention Period |
|---|---|---|---|
| Advertisers / Partners | Conducting advertising and marketing campaigns | Creator name, channel information | 1 year after the end of the campaign |
※ For provision of personal information to third parties beyond the above, separate consent will be obtained.
Article 5 (Outsourcing of Personal Information Processing)
The Company does not outsource the processing of users' personal information. However, if user personal information is to be outsourced for service improvement in the future, the Company will provide prior notice and manage the outsourced party through outsourcing contracts.
Article 6 (Rights and Obligations of Data Subjects and Legal Representatives, and Methods of Exercise)
Data subjects may exercise rights related to the protection of their personal information against the Company at any time.
- Request for access to personal information
- Request for correction in case of errors
- Request for deletion
- Request for suspension of processing
Rights may be exercised against the Company in writing, by email, by facsimile (FAX), etc., pursuant to Article 41(1) of the Enforcement Decree of the Personal Information Protection Act, and the Company will take action without delay.
When a data subject requests correction or deletion of personal information due to errors, etc., the Company will not use or provide the personal information in question until the correction or deletion is completed.
Rights may also be exercised through a legal representative of the data subject or an authorized agent. In such cases, a power of attorney in the form prescribed by Annex 11 of the Enforcement Rules of the Personal Information Protection Act must be submitted.
Article 7 (Destruction of Personal Information)
The Company destroys personal information without delay when it becomes unnecessary, such as upon the expiration of the retention period or the achievement of the purpose of processing.
1. Destruction Procedure
The Company selects personal information for which a reason for destruction has arisen and destroys it upon approval from the Company's Personal Information Protection Officer.
2. Method of Destruction
- Electronic files: destroyed using technical methods that prevent recovery and reproduction
- Paper documents: destroyed by shredding or incineration
Article 8 (Measures to Ensure the Safety of Personal Information)
The Company takes the following measures to ensure the safety of personal information.
- Administrative measures: establishment and implementation of internal management plans, regular employee training
- Technical measures: management of access permissions, installation of access control systems, encryption of unique identification information, installation of security programs
- Physical measures: access control of computer rooms, data storage rooms, etc.
Article 9 (Installation, Operation, and Refusal of Cookies)
The Company uses "cookies" that store and frequently retrieve usage information in order to provide individualized services to users.
1. Purpose of Cookie Use
- Improvement of services through analysis of users' access frequency, visit time, etc.
- Provision of personalized information based on analysis of website usage behavior
2. Installation, Operation, and Refusal of Cookies
Users may refuse the storage of cookies through the settings of their web browser. However, if users refuse to allow cookies, they may experience difficulties in using some services.
Article 10 (Personal Information Protection Officer)
The Company processes the personal information of data subjects only within the scope specified in Article 1, and provides personal information to third parties only with the consent of the data subject or in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as special provisions of law.
| Personal Information Protection Officer | Personal Information Protection Manager |
|---|---|
|
Name: Kim Dong-ju Position: Director Email: privacy@enchantenter.co.kr |
Name: Han Seok-won Position: Team Leader Email: privacy@enchantenter.co.kr |
Article 11 (Remedies for Infringement of Rights)
Data subjects may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee, the Personal Information Infringement Report Center of the Korea Internet & Security Agency, etc., to obtain remedy for personal information infringement.
- Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
- Personal Information Infringement Report Center: (without area code) 118 (privacy.kisa.or.kr)
- Cyber Investigation Division of the Supreme Prosecutors' Office: (without area code) 1301 (www.spo.go.kr)
- Cyber Bureau of the National Police Agency: (without area code) 182 (ecrm.cyber.go.kr)
Article 12 (Changes to the Privacy Policy)
This Privacy Policy applies from its effective date. In the event of any changes due to laws or policies, the Company will give notice through announcements at least 7 days prior to the effective date of the changes.
This Privacy Policy is effective as of December 4, 2025.
Date of announcement: December 1, 2025
Effective date: December 4, 2025